Skip to content
panchang.live
Your place
Open app
Legal

Refund policy

Last updated 4 October 2026

This policy covers money you add to your Panchamudra balance on panchang.live and what you spend it on.

  1. Adding Panchamudra

    • ₹1 = 100 Panchamudra. A top-up is credited as soon as the payment is confirmed.
    • Top-ups are not refundable once credited, except in the cases below.

  2. Failed, duplicate or wrong payments

    • If money left your account but the payment failed, it is returned to the same payment method, usually within 5–7 working days.
    • If you were charged twice for one top-up, the extra payment is refunded in the same way.
    • If you do not see it after 7 working days, write to care@panchang.live with the date, amount and reference.

  3. Chat answers and reports

    • The price is shown before you ask or order.
    • If an answer or report could not be produced because of an error on our side, the charge is returned to your Panchamudra balance.
    • Answers and reports that were delivered are not refundable.

  4. Closing your account

    Unused Panchamudra cannot be withdrawn as cash and is lost when you delete your account.

  5. Contact

    Questions about a payment: care@panchang.live. We reply within 15 days. Panchang Live, Navi Mumbai, Maharashtra 400701, India.